The American Airlines Challenge

27 10 2007

Scott here…

Well today I signed up for the AA Challenge. This is a program that is not advertised by American, so kind of word of mouth. You have to call AA customer service directly to find out about it and to register… 800-433-7300.   My start date is Oct 16th.

Everything is about the points… Life is about the points… You see, I learned in the early 90s’ that business travel is a strategic and tactical adventure. I started travel with a seasoned Oracle vet… my travel coach… back then we would white board segments and various legs to get places. Programs were much more favorable for business travelers. Delta would give you a minimum of 1,000 miles per segment, so a trip to Atlanta from Tampa could include a very short stop in Orlando and would yield 4,000 miles.

Eight segments per month would give you a free ticket, which expired in a year… But free none the less. I had a stack of them and some actually expired. So with careful calculations, I easily made Royal Medallion. No blackout dates and pretty much a guaranteed ride up front. At that level, you accumulated 2 x miles per segment so you could stack miles and hundreds of those those tiny liquor bottles very quickly.

The message here … Fly the same carrier, and stay at the same hotel. So in 2001, and 2002 I managed to get Platinum on Delta, flying about 125k per year. My company changed preferred carriers and American matched my status which took me out an additional year. This all resulted in some amazing vacations with the Lovely Wife… Australia, Maui, Cabo, Barbados, Seattle, AZ Grand Canyon… All first class air and Hilton or Marriott suites… Only expense was a car, food and enormous bar tabs.

So back to the AA Challenge. This is great, as not since 911 have there been anything favorable for a guy who rides planes for a living. I just found out about this via a former co-worker. It essentially calculates points instead of miles, and will give you Gold status if you accumulate 5,000 points in 90 days of registering, or Platinum if you accumulate 10,000 points in 90 days.

So be aware of the ‘points’ system here. The way I understand it, miles are credited towards actual trips. For example Tampa to Dallas is 928 miles. Depending on the class of fare, the points may be 1 per mile flown, or .5 per mile flown if you fly economy. So an economy seat could cut those points in half.

I am approximately 6,000 miles away from Gold status and those miles need to be retired by December 31st. So there is a strong chance I ‘could’ make Gold on my own. Then again with travel and expense management at work, any day can be deemed a ‘No more Travel’ zone until the quarter’s end. So all is a risk.

I looked at my future travel and just booked two trips to Dallas over the next two weeks. The big challenge was to stay on American and not get flagged for ‘being out of travel policy’ which requires you to take the lowest available airfare….

Today I took less risk and just signed up for the Gold challenge. That pretty much guarantees me status. One of the reasons is that on January 1st, I can sign up for the Platinum challenge if I think I can make it. You can do this ‘every’ 90 days, however you can only sign up for one or the other… not both at once.

I will provide updates as I get closer to the Gold…

5,000
- 1,858 week of Oct 29th
- 1,893 week of Nov 5th
————-
1,249 for Gold

Later

Scott

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The Benefits of Elite Status

9 09 2007

Last week, I wrote about getting elite status. That’s sort of cart-before-the-horse, but you can never start trying to get elite status soon enough ;>

Here, I’ll write up the benefits of having elite status on American Airlines. Just to re-cap there are three levels of elite status: Gold, Platinum, and Executive Platinum. If you want a quick reference, check out the FlyerGuide wiki: it’s got a side-by-side table of statuses.

Overall

As a summary briefly, status gets you several main benefits, detailed in the rest of this post:

  • Better seat selection - get exit rows seats all the time!
  • Check in at the first or business class desk, avoiding long check-in lines.
  • Use priority security lines, if available, to get through security faster.
  • Board the plane earlier, if not first.
  • Higher chance of getting on the stand-by flight you want.
  • More bonus miles for each flight, on American and some other carriers.
  • Discounts on Admiral’s Club.

No Limits on Bonus Miles from Citi AAdvantage Credit Card

Also, if you’re using the Citi AAdvantage credit card, once you get status there’s no limit on the number of bonus miles you can get through the credit card. Without status, you’re limited to 100,000 miles a year. With status, there’s no limits. See the fine print for the credit card

This only applies to the Platinum card, as far as I can tell.

Gold - The Base Level of Benefits

AA Gold

Gold is the first level of status you get after flying 25,000 miles, getting 30 segments, or 25,000 “points.” Also, see the official Gold Guide from American.

The benefits on status levels are sort of “cumulative” in that higher levels have the benefits of lower levels, but usually have them “better.”

Once you get Gold status your tickets will be watermarked with your status and you’ll get a plastic, Gold card in the mail (see above).

But it’s not all trinkets: you get a bag of new “powers,” discounts, and other benefits.

Better seat selection

Once you hit Gold, you’ll be able to pick exit row seats (most) every time instead of having to luck out to get one.

Traveling in exit row seats is really just a-OK. I screwed up and had to travel in a “normal” seat recently and it was just terrible. With the exit row seats you can actually stretch your legs out and your knees don’t jam up against the seat in front of you. There are some trick exit row seats — they don’t recline of they’re not really exit row seats (how I caught caught last) — but if you check the SeatGuru, you’ll be fine.

If I’m traveling alone I like 20D on the MD-80s, which I find myself on the most. Otherwise, when traveling with Kim, I don’t mind giving up a reclining seat and sitting in 20E/20F or 21E/20f.

Check-in at the first or business class desk

If you’ve got bags to check, you can skip the usually longer lines for those without status. If there’s a business class desk, you have to check in there, but if you’re flying domestically, there’s usually just first class desk, where you can go instead.

The first time I used this was great: I was had a box of t-shirts to check at SFO, and I could skip a line of 10-15 people for a line of about 2.

Use Priority Security Lines

While these aren’t available at all airports, many larger airports have these security lines set aside for first class and status’ed flyers. As you can imagine, they’re often much faster.

Check out the list or airports with priority security lines on the wiki.

Board the plane earlier

With Gold status, you’ll always be in Group 1 to board. American has 7 groups (first class & the Platinums , then groups 1-6) when it comes to boarding.

If you’re like my wife, Kim, you’re probably wonder why the hell you’d want to get on the plane earlier. There’s two reasons:

  1. Reduce the time it takes to punch your ticket, wait in the Jetway, wait in the plane row, and then finally sit down.
  2. Make sure you get an overhead bin next to your seat, not behind it.

The second is the real reason it’s nice: if you’re traveling with two carry-ons, you have to put at least one in the overhead bin. It’s easy — trust me — to get trapped and have to put your carry-on in an overhead behind your seats. This means it’ll take longer to get off the airplane, and you have to be that annoying ass who’s walking backwards, against everyone on the plane. Of course, if you’re in first class I think you can get a drink once you sit down.

Upgrades

Once you get Gold status, you can try to get upgraded to first class. I find the American upgrade system confusing: there’s too many if’s-and’s-or-but’s for me, but whatever.

From what I can tell, you’re given upgrade points (or “stickers”) and you can use them to apply for an upgrade on most any flight. You get 4 upgrades when you hit Gold, and then earn 4 for every 10,000 miles you earn afterwards.

You’ll be notified 24 hours before the flight (depending on your status) if you’ve gotten the upgrade or not. Once upgraded, you fly in first class. Upgrades are such a spaghetti topic that I’ll be doing a post just on that in the near future, perhaps once I figure it out and actually use it.

Milage Bonus

At Gold, you’ll get a 25% milage bonus. So, if you fly 1,000 miles, you’ll 250 extra bonus miles. These are bonus miles, so they of course don’t count towards further status.

Stand-by Priority

If you have to go stand-by on a plane — usually as the result of missing a fight due to weather or wanting to switch flights — you’ll get a higher priority in the queue than non-status folks. The gate agents can ultimately jigger the priority however they want, but having Gold status and above helps out.

For example, due to weather (or whatever) last winter I missed a flight home by about 10 minutes. This was one of the ice days at DFW. On a list of about 40 people waiting to get on a flight to Austin, I was #14, but quickly moved up to #6 and eventually got on the flight.

Gold Phone Line

You also get a special, Gold phone number you can call. Honestly, I have no idea if this is really anything meaningful.

Admirals Club Discount

Gold status gets you $50 off the price of an Admirals club membership. There’s also a discount if you want to buy lounge membership with miles instead of dollars: 55,000 instead of 70,000 miles.

Bonus Deals

At Gold, there’s a crap-load of bonus deals with hotels, rental cars, and other things. From what I can tell, you get upgraded to elite dining status in the Hotel and Dining Rewards Program (meaning you earn 10 miles per every dollar spent at qualifying restaurants). The miles-bountiful FTD offer picks up 200 more bonus miles.

Platinum

Once you fly 50,000 miles, get 60 segments, or 50,000 points, you hit Platinum. Check out the official guide from American. I haven’t achieved Platinum status yet, so all of this is on what I read and hear. Platinum status gets you all of the above, except better:

  • Better seat selection - could there be even better seat selection than Gold gets? Perhaps so.
  • Check in at the first class desk - instead of checking in at business or first class if business isn’t available, you can check in at first class all the time.
  • Board the plan even earlier - Platinum boards right after first class, and often with them. Again, this really just matters for frequent travelers who want to make sure they get a good overhead bin.
  • Upgrades - there’s a better chance you’ll get upgraded, and you’re notified of upgrade success 72 hours ahead of time.
  • Milage bonus - you’ll get 100% bonus miles, that is double. So, if you fly 1,000 miles, you’ll get 1,000 bonus miles. Yow!
  • Platinum phone line - as with Gold, you get a special phone line. Who knows how much this really matter.
  • Admiral’s Club Discount - you get $100 off, or just 50,000 miles.

Executive Platinum

Finally, if you fly 100,000 miles, 100 segments, or get 100,000 points, you’re Executive Platinum. Here’s the official guide: note that they even went nutty and did a new design for this one.

Unlike Gold and Platinum, there are some exclusive benefits here. And why not? You probably travel all the time and have long forgot the name of your significant other at this point ;>

First, the “betters” from previous levels:

  • Upgrades - instead of having to spend upgrade stickers, you can just request a “complimentary” one, and one for your “companion” (flying on expensive tickets) up to 100 hours before the flight.
  • Phone line - hey, it’s another special phone line! You’d hope the phone line for Executive Platinum would be nice and cushy, but who knows?
  • Admirals Club - more discounts on for the Admiral’s Club: $300 or 45,000 miles.

Additionally, you get some Execute Platinum only features:

  • VIP upgrades - once you qualify, you get 8 “system wide upgrades” which allow you to upgrade yourself or others to upgrade (up to 3 segments the wiki page says). That is, you can upgrade 4 round-trip tickets to first or business class.
  • No more fees for “free” travel - you actually have to pay several fees when redeeming miles for “free” tickets. At Executive Platinum, if you book 21 days in advance, there are no fees. I presume there are still taxes.
  • More MileSAAver seats available - when booking “free” flights, access to better seats. I don’t really know what this is as I haven’t used it.
  • Guaranteed Seats on Sold-out flights - if you need to get on a sold-out flight, American says they’ll get you a seat if you call them 24 hours ahead of time. No doubt, the price is going to suck, but you’re probably wearing big enough britches that it don’t matter.
  • Luggage Tags - American sends you two “free” luggage tags with your name and status on them. Apparently, American used to send luggage tags for all status levels, but now only does for Platinum. Yeah, this is clearly the most exciting benefit ;>

Complaints

Having had Gold status for just a little while now, there are few annoyances:

  • Lounge access - obviously, I’d like more hand-outs, who doesn’t like free shit? It’d be nice to get lounge access, or, at least, get it much cheaper. Free drinks maybe? Free WiFi access?
  • Companion status - I recently traveled with Kim who, not being a traveler, has no status. While American matched status for seat selection, they didn’t match it for boarding: I was in group 1 as usual, while Kim was in group 4. It didn’t matter as we only had one carry one, but it seemed kind of silly not to match Kim with status. What would have happened if we had to go on stand-by re: priority by status?
  • Bonus offers - the bonus offers with partners look like they’re the same for all the elite levels. I don’t really care, but there’s a bit of deception by wording going on in that American doesn’t tell you that Gold’s bonus offers are the same as Executive Platinum.

Well Worth It

Petty complaints aside, it’s obviously well worth it to get status. For me, the expanded seat selection is great, and the priority check-in and lines are fantastic when I need them and when available.

As Tim of The Front Side says in an upcoming DrunkAndRetired.com Travel podcast, once you have status going to airport can actually be fun instead of a drag. Granted, not, you know, fun like going out for drinks with friends, but much better than you’re probably used to.

(Special thanks to Chip for tracking down “Jetway.”)

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Getting Elite Status

3 09 2007

On American, getting “status” means that you’ll get special treatment from the airlines. You’ll be able to pick better seats when booking (exit row, for example), get more bonus miles towards free flights, be able to board earlier, get discounts on the Admiral’s Club, be favored when you’re waiting for stand-by, and get several other “deals” and types of improved customer service.

If you’re going to travel a lot on American, your goal is to get at least Gold status. Traveling with status on an airline is much, much better than traveling with no status. Then again, if you get your rocks off on deal-hunting (paying $50 less cause you searched around on kayak.com), like getting direct flights all the time, and otherwise aren’t willing to put up with flying the same airline all the time, then status is no big deal for you.

I’ll write up all the benefits in a future post. For now, let’s focus on how you get status.

Enrolling

You must enroll in AAdvantage to start working towards elite status. Once you enroll, just make sure to use AA.com to book your flights (getting 1,000 bonus miles for round-trip flights) or add in your AAdvantage number when booking through other sites. As we’ll go over in futures posts, there are many other places you can give your AAdvantage number and earn bonus miles.

Enrolling is really easy, so just go ahead and do it. Not only will you start accuring miles for free tickets and status, but you’ll get another flimsy card to stick somewhere!

Status Levels: Gold, Platinum, Executive Platinum

The AAdvantage program has 3 status levels beyond simply being enrolled: Gold, Platinum, and Executive Platinum. To get to each level, you must gain “real” miles by flying. That is, any bonus miles you get through your AA credit card or any other source other than actually flying do not count. Also, miles flown on “free” tickets you’ve bought with miles don’t count either.

There are three main ways to qualify for each level: through miles flown, segments, or “points.”

  • Miles flown are the actual miles you fly in the airplane. For example, Austin to Dallas is 186 miles.
  • Segments are each city-to-city leg of your flight. For example, if you’re flying Austin to Dallas/Ft. Worth to New York, that’s 2 segments.
  • Points are sort of the same as miles, but calculated, put roughly, on how much you spend on each ticket and the class of the ticket. American sells several “classes” of tickets, indicated by a letter. First Class is A, F, and P; Business Class is D, I, J; “Full Fare Economy Class” is B, Y; etc. The upper three classes of tickets get 1.5 points per mile vs. the normal rate of 1.0 points. “Deep Discount” classes get 0.5 points. What’s this mean for you? Not much as you’ll probably be flying “Discount Economy Class” most of the time. But, if you fly First of Business class, it means you’ll get to elite status faster.

Qualifying for Status

The table below shows you the current miles, segments, and points you need for each segment (see the official page to make sure):

Status Level Miles Segments Points
Gold 25,000 30 25,000
Platinum 50,000 60 50,000
Executive Platinum 100,000 100 100,000

As you can see, the number of points needed for each level doubles.

Qualifying Period & Membership Period

This is where things get sucky and (to me) slightly confusing. American doesn’t let you just build up miles, year after year. Instead, each year you have a window where you can qualify for status. The qualifying year the regular calendar year, January 1st to December 31st. Once you reach the thresholds above, you get status and will have it for the rest of the calendar year, through the next “membership year” which is, more or less, the next calendar year (it’s March thru February of the next year). That is, once you achieve status, you get it for all of the current year, plus the next year, plus January and February of the next year. As the AA page says:

For example, if you earn 25,000 elite-qualifying points or miles on July 31, 2007 your AAdvantage Gold membership will continue through February 28, 2009.

You have to re-qualify for status, it’s not permeant. Worse, if you don’t actually achieve status by March 1st, all of your counters get reset to zero: miles, segments, and points. That is, American doesn’t let you just sit there accruing points year after year: you have to get the above miles, segments, or points within the calendar year to qualify for elite status.

American has a concise, if somewhat opaque explanation of this all this. In my head, I’ve summarized it as: I need to fly at least 25,000 miles or 30 segments each year to get Gold status.

Other Airlines

Through partnerships, you can earn miles towards status on other airlines. As of this writing, those are lines are: AmericanAirlines Eagle, AmericanConnection, Alaska Airlines, British Airways (set to expire March, 2008), Cathay Pacific, Finair, Iberia, JAL, LAN, MALEV, Quantas, and Royal Jordanian.

This is, more or less, all of the airlines in flyertalk wiki and flyertalk forums.

Strategies for Getting Status

What are some strategies, then, for earning status? Really, there’s only one: fly more. That means flying not only more often, but flying with more connections in your flights. If you love direct flights, sucks for you. I fly out of Austin, which means I typically have to fly through DFW as there aren’t that many direct flights to my common destinations (SFO and JFK).

The important thing to remember is that only actual miles flown count. Also, of course, you want to keep your eye on how close you are to achieving status. According to the Flyer Guide wiki, there’s an unofficial “wiggle room” for just barely making it to each level if you call up: if you’re 500 miles short of Gold, or a 1,000 miles short of Platinum and Executive Platinum.

Lifetime Status

Currently and “subject to change” as everyone will warn you, you can get lifetime Gold and Platinum status if you get 1 million or 2 million miles. The deal here is that those miles are any miles, not just miles flown. This is still going to take you a long, long time, but at least it’s a fun goal to shoot for. More importantly, since there’s a gazillion little ways to get miles, it gives you a reason to pursue a mile here and a mile there.

Obviously, I haven’t reached lifetime status nor anywhere near it.

Other References

Here are some more references for gaining elite status with American Airlines:

Once You’ve Got It

AA Gold Letter

Once you get status, you’ll get a card in the mail. You should be able to start getting the benefits of status right away, but you might have to pester American at first. When I first got Gold status, I was able to use some of the benefits (checking in at the first class desk instead of the regular, coach desk), but because my ticket didn’t have my fresh Gold status printed on it, I wasn’t able to board with group 1.

Tiny hiccups like that aside, once you have status, you can start using the benefits, which I’ll go over in future posts.

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